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Investor Charter In Respect Of Research Analyst (RA)

Vision and Mission

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Business Activities of the Research Analyst

  • To publish research reports based on the research activities of the RA.
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually.
  • To ensure advertisements adhere to the Advertisement Code for Research Analysts.
  • To maintain records of all client interactions, including prospective clients, before onboarding.

Services Provided to Investors

  • Onboarding of Clients.
  • Sharing terms and conditions of research services.
  • Completing KYC of fee-paying clients.
  • Full disclosure of relevant information including risks, conflicts of interest, business activities, and use of AI tools.
  • Non-discriminatory distribution of research reports and recommendations.
  • Respect for data privacy and confidentiality of client information.
  • Clear timelines for service delivery and adherence.
  • Guidance and caution when recommending high-risk products.

Grievance Redressal Mechanism

Complaint Filing: Contact the Research Analyst directly. Complaints should be resolved within 21 days.

Online Platform: SCORES 2.0

Review Levels:

  • First review by RAASB
  • Second review by SEBI

Physical Address:
Office of Investor Assistance and Education,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051

Rights of Investors

  • Right to Privacy and Confidentiality
  • Right to Transparent Practices and Equitable Treatment
  • Right to Information and Disclosure
  • Right to be Heard and Grievance Redressal
  • Right to Exit Financial Services
  • Right to Guidance on High-Risk Products
  • Additional Rights for Vulnerable Consumers
  • Right to Feedback and Protection from Unfair Clauses

Responsibilities of Investors

Do's

  • Always deal with SEBI registered Research Analysts.
  • Check for SEBI registration certificate and number.
  • Pay only through banking channels and keep receipts.
  • Read research disclosures carefully.
  • Ask questions and seek clarification when needed.
  • Know your right to stop services or provide feedback.
  • Inform SEBI if Research Analyst offers guaranteed returns.

Don'ts

  • Do not provide funds to the Research Analyst for investment.
  • Don’t fall for misleading advertisements.
  • Don’t share login credentials of any financial account.
  • Do not be influenced by limited period discounts or gifts.